1. Standard subscriptions
Monthly and annual subscription fees are non-refundable once the billing period has begun, except as set out in sections 2 and 3 below. Canceling a plan stops future charges; it does not refund the current period. Service remains available through the end of the paid period.
2. First-subscription satisfaction window
First-time customers may request a full refund within 14 calendar days of the first subscription charge if the product is not a fit. One request per organization. Email support@fanfusionhub.com with your org slug and the reason. Refunds are issued to the original payment method within 10 business days.
3. Service failure credits
If a documented service incident breaches a written SLA in your contract or materially impairs your ability to use the service for more than 24 consecutive hours in a billing period, we issue a prorated service credit covering the affected days. Credits are applied to the next invoice. No credits for third-party model outages outside our control — but we escalate those with the provider and pass through any recovered compensation.
4. Add-ons
Add-ons activated mid-cycle are billed on the next invoice, prorated. Canceling an add-on takes effect at the end of the current period; no partial-period refunds.
5. Enterprise contracts
Refund and credit terms in a signed Enterprise agreement (MSA, Order Form, SLA) supersede this Policy where they conflict.
6. Chargebacks
If you initiate a chargeback for a charge you could have refunded under this Policy, we may suspend the account pending resolution. We prefer to resolve disputes directly; email support@fanfusionhub.com first.
7. Fraud and abuse
We reserve the right to deny refunds in cases of fraud, repeated abuse of the policy, or material breach of the Acceptable Use Policy.
8. Contact
Refund requests: support@fanfusionhub.com. Billing disputes: legal@fanfusionhub.com.